Terms & Conditions

2018 Sold Out. See You Next Year!
Speaker Recordings + Handouts

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Cancellation Policy

We get it – you’re running an agency. Things are busy. So if you need to make a change to your registration:

We do allow substitutions up until one week prior to the conference when notified in writing. If that doesn’t work for you, you may be eligible for some other options. Should you have to cancel your registration, we are one of the only conferences happy to provide you with a credit towards a future event, such as a Mirren Live, Mirren Account Management Training, Mirren Guided Group Training or Advanced Webinars (less 15% processing fee, valid through May 31, 2019). Note that no credits are issued after the conference has taken place.

We do not provide refunds in the rare event that the conference is postponed due to events beyond our control (such as a freak 26″ snow storm). Should this occur, a new date will quickly be secured. Because we commit expenses for each attendee well in advance of the conference, we must strictly adhere to this policy.

Any requests should be made in writing. Please send us an email and include the date you registered and your request for a substitution, cancellation or credit. Thank you.

Our Speakers

By virtue of being selected to speak at our conference, our speakers play a leading role in their company’s activities. As a result, we occasionally lose a speaker or two as they get pulled into a last minute project. Although this is rare, we do secure another speaker of the same caliber to replace them. If a speaker cancellation should happen with little or no notice, however, we may not be able to replace them. Also, note that in an effort to coordinate so many challenging schedules, we may occasionally need to change the day and/or time of the sessions within our agenda.

Group Discount (2+)

We are pleased to offer a group rate discount when two (2) or more people from the same agency brand register at the same time (Standard and All Access Passes only). Note that sister agencies within a holding/parent company are not eligible to combine their registrations to receive the group rate discount. The 2018 group discount is $150 off per ticket.

Discount Codes

Discount codes can only be applied at the time of registration and cannot be used retroactively on already purchased registrations. Discount codes are not stackable (i.e. only one can be used per registration).

Payment Options

Single registrations can be paid by major credit card only. If you are registering more than one person, you will also have the option to pay by check. All checks must be received within 10 business days to confirm your registration. If you are registering within 10 business days of the conference, all checks must be received no later than Wednesday, October 31, 2018. Checks will not be accepted after this date.

Note that by registering for this event, we may occasionally provide you with email updates on other topics that are similar and relevant in nature.

Speaker Presentations & Handouts

Most speaker presentations and handouts will be available after the event through Mirren Membership.


For the period through (12) twelve months following this conference, your agency agrees not to directly or indirectly play a role in the employment, recruiting or solicitation of any Mirren employee or contractor.

Photo Credit

We would like to thank several photographers for their contributions to our site.
Mike WarotMatthew RobinsonSeñor CodoMatthewjs007

Updated July 2018.